FAQ

In italy

The Decreto Ministeriale D.M. 236/98 indicates as a height of the supports 80 cm. from the walking floor. The Decreto Ministeriale has a national value, however the designer has to verify that in the area where the works have to performed there are no further regional/municipal laws /requirements or with different indications, being this the case, the latter would prevail.

Because the supports will be installed on walls very different one from the other (bricks, concrete, plasterboard, etc.). The plumber or the qualified staff will, therefore, choose the type of fittings more suitable to grant to the support the maximum load capacity and consequently the maximum of safety. Some indicative instructions can be downloaded from our website with our PRACTICAL GUIDE TO DESIGN or you can take a look at it on line from the section named BROWSE THE CATALOGUES (Saniline catalogue)

Thermomat sales net is widespread all over the national and European territory: to know the nearest reseller or the agent closer to you, please contact the company by this e-mail address: info@thermomat.com or call directly the headquarters (contact details can be found in the section named CONTACT of our website).

A toilet for the disabled must be installed according to the laws currently in force (DPR 503/96), it must be installed at a height from floor between 45 and 50 cm. Also, the front of the bowl must be within 75 to 80 cm. This distance is observed in the bowls named “monobloc” or with the building of a wall in the back of the bowl to recover the distance missing to comply with the existing law.

The law (DPR 503/96) does not set a fixed height of installation. It is commonly set so as to be comfortable for use and not an obstacle to the user.

The upper surface of the washbasin should be placed at 80 cm. from the floor. For the discharge, we recommend to use a flexible siphon; the position of feeding and discharges is a standard one.

Among Thermomat washbasins art. 406 and art. 426 can be attached directly to the wall, while art.400 and 400-EA need brackets (fixed, manual or pneumatic).

In general, the maximum load for Thermomat support or device with a CE marking is 150 kg. for painted steel series and stainless steel series; while the load is 120 kg for the supports of the nylon series. This rule applies to all devices, grabbars, grab rails and shower seats. This assumption must be followed by the wall fixing system of the device, which must be chosen and designed so that the maximum load is tolerable. Inside the box of every product there is a leaflet form which you can get information on how to use the correct wall fixings. In addition, the technical sheets of individual products state the declared load.

No, they cannot because modular handrails can only be used as a handrail and cannot be used as a support for disabled people. In addition, they have no certifications and have no declared load to which they are tested to resist.

Coded items cannot be modified but, after a pre-verification of the feasibility by the Technical Office, made-to-measure supports can be realized in the steel painted series, soft series and nylon series, using the codes of the MADE TO MEASURE supports (CSM-I, CSMAG-I, CSM-SF, CSMD-NY, CSMC-NY, CSMAG-NY). Different articles cannot be “composed”using single pieces of the nylon series.
For more details on the codes you can take a look at the Saniline catalogue (section HANDBARS AND HANDRAILS)one.

It is possible to equip the folding supporting bar with a roll holder just after the purchase with an additional stainless steel accessory which is fixed inside the bar

There is no need to replace the entire seat, just remove the damaged or worn element and replace it with a new element in plastic material (article on request)

There is no need to replace the entire seat, just remove the damaged or worn element and replace it with a new element in plastic material (article on request)

Yes, a thermostatic cartridge and a thermostatic mixing valve can be reset. It is necessary to check temperatures, pressures and flow inlets and outlet temperature. You rotate the handle until you have on the outlet the set temperature, at this point, unscrew the screw on the knob, remove it and assemble it the same knob again by matching the appropriate number of scale with the index on the collar. The inlet pressure should be 3 bars, temperatures of 15 ° C (cold) and 65 ° C (hot). For the thermostatic cartridges you bring the water temperature at 38 ° C and fix the knob with the number 38 matching the index. For thermostatic mixers it is necessary to verify the technical data and the specifications of the product itself.

Hard water can create scale be and deposits that tend to block the cartridge. In this case it can be removed from the tap (closing water first) and cleaned in a bath of vinegar or vinegar and water for several hours, shaking it from time to time to dissolve calcium deposits, or it can be replaced with a new one.

For the correct operation of a thermostatic mixing valve it is necessary that the temperatures, flow rates and inlet pressures are adequate (cold water at 15 ° C, hot water at 65 ° C, 3 bar pressure, flow rates depending on the product). Verify that the check valves on the inlets are free and fully functional. If not, replace them. Check that the filters are clean. In industrial thermostatic mixing valves components can not be replaced. In mixer with thermostatic cartridge the cartridge can be removed and cleaned in a bath of vinegar or vinegar and water for several hours shaking it from time to time to dissolve calcium deposits. If the knob is hard to rotate the problem is probably hard limestone scale. If setting the handle to 38 ° C, you obtain a given quantity of water, and turning the knob to hot both the temperature and the extent of increase are small, maybe the inlet of the hot water is choked; it has a similar effect in case of choked cold water inlet. If the outlet temperature is different from the one set despite having the correct inputs or if the knob was unscrewed, the cartridge shall be recalibrated.

The diverter valves and the solar kits are used in all applications where you want to divert the flow of the fluid as a function of instantaneous temperature owned. They are particularly useful in solar thermal plants as resistant to high temperatures. In specification sheets and instructions there are diagrams and technical data for proper use.