OFFERS AND ORDERS

Thermomat Saniline S.r.l. a socio unico commit themselves not to release or to spread any request received from their own Customers – with particular reference to supplied personalizations of a product for special uses – towards the Customer’s competitors. The orders have to be written and for standard models they must make reference to the codes indicated in our catalogues, price lists and specific technical sheets. In the event Thermomat Saniline S.r.l. a socio unico reply to the Customer’s order with an order confirmation, the latter should be sent back to Thermomat Saniline S.r.l. a socio unico undersigned as a sign of approval; should the endorsed copy not be sent back within one day it will in any case be considered as accepted in each of its parts. Any verbal agreement taken with Thermomat Saniline S.r.l. a socio unico employees or agents is not to be considered valid if not followed by Thermomat Saniline S.r.l. a socio unico written confirmation.

DELIVERY

The delivery date mentioned in the order or in the order confirmation has to be considered as purely indicative. Thermomat Saniline S.r.l. a socio unico reserve the right to execute the order in different deliveries. A possible delay in the delivery does not give in any case the Customer the right to cancel the order, to reject the goods and it cannot be considered a valid reason for claiming damages or lost profits.

PRICES, PAYMENTS AND PROPERTY

Prices are to be intended as EX WORKS our firm in Borgo Virgilio (MN). V.A.T. is NOT included. Payment has to be effected according to the conditions described in the invoice; should it not happen Thermomat Saniline S.r.l. a socio unico reserve the right to charge on the Customer the interests on delayed payment in the measure of the Legislative Decree n. 231/2002 without needing a formal notice, starting from the day in which the payment had to be effectuated. The non-fulfilment of payment terms discharges Thermomat Saniline S.r.l. a socio unico from any obligation in case of pending deliveries and gives Thermomat Saniline S.r.l. a socio unico the possibility to consider the contract as rescinded and to proceed to the recover of the whole credit. Thermomat Saniline S.r.l. a socio unico have the right to recover every expense born due to the engagements taken as regards the rescinded contract.

SAMPLES AND RETURNS

The articles marked as “samples” and their related technical specifications only provide general indications on the product characteristics. Thermomat Saniline S.r.l. a socio unico reserve the possibility to use different technical solutions and to bring aesthetic and functional improvements to the products present in the catalogue without previous notification. Thermomat Saniline S.r.l. a socio unico do not accept returns if not previously explicitly authorised. Authorised returns should arrive FREE DOMICILE at Thermomat Saniline S.r.l. a socio unico. For commercial returns (for example errors in the orders or overstocks) a charge on the value of the goods will be applied as per the following conditions:

  • return goods intact, with original sealed package, without any damage or degradation and without any inscription: 20% of the price of the goods charged;

  • return of goods intact, with original but damaged package: 25% of the price of the goods charged;

  • return of goods intact, without original package: 30% of the price of the goods charged.
    In case of return of damaged goods, there will be NO reimbursement.

WARRANTY

Thermomat Saniline S.r.l. a socio unico guarantee that their products are free from defects as regards materials and manufacture for a twelve-months period, starting from the date of delivery from our premises. Warranty consists in the reparation and replacement of products, parts and components made unusable due to a verified material or defective fault. The warranty will be applied subject to examination by Thermomat’s Saniline Technical Department of the faulty items and parts sent to our premises with carriage paid. The recipient must notify in writing any hidden defects within eight days from their identification. Thermomat Saniline S.r.l. a socio unico reserves the right to authorize the replacement of the claimed material: any claim will not be accepted in any way, if the claimed pieces have been tampered, repaired or installed. The recipient is required to check the received goods; any visible defects upon receiving of the goods must be notified directly to the forwarding agent in writing on our delivery note accompanying the goods, then notified in writing to Thermomat Saniline S.r.l. a socio unico within 2 (two) days from the receiving of the goods. The products have to be sold and used only for the purposes mentioned in our catalogues: Thermomat Saniline S.r.l. a socio unico will not be held responsible for damages caused by any different use, if not previously agreed upon or authorized. The warranty will not be valid for products improperly or inaccurately mounted or in case they have been tampered in any way. The warranty does not cover products subject to wear, such as springs, “O-rings” and gaskets in general. The warranty does not cover the expenses related to the mounting and dismantling of the defective products. Thermomat Saniline S.r.l. a socio unico will not be held responsible for any damage occurred during transport or delivery, for shipments effected by the customer’s means of transport or carriers / forwarders chosen by the customer itself.

PARTICULAR CONDITIONS

The formulation of an order is subject to the acceptance of the above listed “Terms of sale”; Customers renounce their own “Terms of purchase”. Any addition to orders is to be intended, even when it is passed orally, in any case subject to the present conditions. The identification labels of the production lots are to be kept readable and must not be removed.

TECHNICAL RULES AND RESPONSIBILITY

The products sold by Thermomat Saniline S.r.l. a socio unico are in compliance with the legislation and technical rules in force in Italy. The Buyer shall assume the exclusive responsibility to check the match and / or any discrepancy existing between Italian standards and the regulations existing in the County of destination of the goods, if different from Italy, and no responsibility can be attributed to Thermomat Saniline S.r.l. a socio unico.

APPLICABLE LAW AND COMPETENT COURT

These general conditions and related contracts will be governed by the Italian law. For any dispute or disagreement about the interpretation and the execution of the bill of sale, the competent court will be considered that of Mantua. Texts and photos contained in this catalogue and published on this website are protected by copyright and exclusive propriety of Thermomat Saniline S.r.l. a socio unico. Any use, except when previously authorised by Thermomat, is therefore strictly forbidden and legally actionable.
• The photos here published may not reflect real dimensions. The products can be subject to changes without notice (both dimensional and aesthetical), errors and omissions excepted.